Terms of Service

1. Agreement to Terms

By requesting a quote, booking an appointment, or using the services of Quick Fix Auto Repairs ("Quick Fix", "we", "us", or "our"), you ("the customer") agree to be legally bound by these Terms of Service. If you do not accept these terms in full, please do not proceed with a booking.

2. Nature of Service: Mobile Operations

Quick Fix operates as a mobile automotive repairer. We travel to the customer's nominated location (residential driveway, workplace car park, or roadside). We do not provide a public workshop premises for drop-off.

3. Customer Site & Safety Obligations

For our mobile mechanics to safely conduct work on your vehicle, you must ensure:

• Safe and level ground: The vehicle must be parked on a firm, flat, level surface (concrete, bitumen, or solid pavers). Work cannot safely be performed on steep inclines, soft earth, or sand.
• Sufficient clearance: At least 1.5 metres of clear working space must exist around the perimeter of the vehicle.
• Legal access: You must have permission for work to be conducted on the premises (e.g. residential driveway or private commercial property). If servicing in an apartment or corporate car park, body corporate or building management approvals are your responsibility.
• Pets and hazards: Domestic animals must be restrained and the work area kept clear of tripping hazards.

Our technicians reserve the right to decline or halt work if an on-site environment presents a workplace health and safety hazard.

4. Upfront Quotes & Authorisations

We believe in complete pricing transparency:

• All quotes provided prior to inspection are estimates based on the customer's provided vehicle details and reported symptoms.
• Prior to commencing mechanical work on site, our mechanic will confirm the scope of work and upfront price.
• If diagnostic inspection reveals unforeseen secondary faults or damaged components, no additional work will be commenced without your prior verbal or written authorisation.

5. Payment Terms

Payment is strictly due upon completion of services prior to the technician departing the site, unless a formal corporate fleet credit arrangement has been established in writing. We accept major credit/debit cards, electronic bank transfer, or cash. All pricing is quoted in Australian Dollars (AUD) inclusive of Goods and Services Tax (GST) unless otherwise stated.

6. Work Guarantee & Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value.

7. Cancellations & Rescheduling

We understand schedules change. If you need to reschedule or cancel a booking, we ask for at least [TODO: e.g. 2 hours / 24 hours] notice so that our mobile technicians can be reassigned. For emergency roadside callouts where a technician has already been dispatched to your location, a nominal callout dispatch fee may apply.

8. Contact Information

For questions regarding these Terms of Service or our warranty policies, please contact: